One Day, the people that didn't believe in you will tell everyone how they met you

Johnny Depp

Shipping & Delivery

We use Royal Mail and Hermes to send your lovely orders and we aim to ship orders within 3-5 business days. This allows us to re-order supplies or stock if required without affecting business as usual..

We also offer the option for Next Day delivery. Where possible, we aim to ship these orders within 24 hours. A perfect option if you need that gift quickly.

Collection

If you live or work locally in taunton, you have the option to collect without charge. We are based in Norton Fitzwarren. When you checkout, there is an option for shipping and an option for local pick-up. Once your order comes through, we will contact you to arrange a convenient collection time. Please note: Collection will not be possible on a Tuesday or Thursday. Weekends can be arranged,

PLEASE NOTE: Our Candles are Made To Order and will take 5 days for your candle to be dispatched. This ensures enough time to pour your bespoke product, allow it to cure and be packaged before it is ready to be shipped.


Returns and refunds

If your items arrive and they are damaged, please take a photograph of the item as soon as received and email it to pourdiaromas@gmail.com where we will be able to discuss this with you and look to arrange a refund or send a replacement.

unfortunately, we are unable to refund items due to dislike of a scent. if you are unsure of what a product will smell like, you can find these scents on the high street. they have been created to smell similar to the high street branded scents. We are also unable to refund your candle as this is a bespoke product, designed to your taste.

whilst we are a small business and must endeavour to protect ourselves, we will always strive to ensure our customers are satisfied with our products.